Frequently Asked Questions

1. GENERAL INFORMATION

BSQ UK Limited is the retail operator for the UK (AWRS #: XCAW00000113376).

Further company details can be found in the Terms of Sale.

2. ORDER & SHIPMENT FAQS

WHERE IS MY ORDER?

Once your order is out for delivery, we will send you a confirmation email which will include your shipment tracking number. If you have trouble or haven't received your products on time, you can contact our Customer Service Team at https://www.laphroaig.com/gb/contact-us.

WHEN CAN I EXPECT MY ORDER?

Deliveries take approximately 3-5 business days (with the exception of orders containing pre-sale products). We will notify you once your order has been dispatched and provide you with a tracking number that you can use to track the shipment. Our goal is always to provide the greatest level of customer service, however delivery times are estimated and it is possible for orders to experience delays. If you have any questions about your order, please email our Customer Service Team at https://www.laphroaig.com/gb/contact-us.

I’VE NOTICED A MISTAKE! CAN I CHANGE MY ORDER?

Please contact our Customer Service Team at https://www.laphroaig.com/gb/contact-us.

HOW CAN I PAY?

We accept all major UK debit and credit cards, PayPal, Google Pay, and Apple Pay.

CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE THE UK?

If you are interested in having an order delivered outside of the UK, please visit our Germany site, or our Rest of World site, to see where our other operating countries are listed.

WHAT IF MY ORDER IS INCORRECT/DAMAGED ON DELIVERY?

If you find an issue with your order, please let our friendly Customer Service Team know as soon as possible. You can contact us at https://www.laphroaig.com/gb/contact-us.

I’M HAVING TROUBLE PLACING MY ORDER

If you are having trouble placing your order, please contact us at https://www.laphroaig.com/gb/contact-us.

CAN I PURCHASE WHISKY ACCESSORIES SEPARATELY ON LAPHROAIG.COM?

Yes. Please view our merchandise in the shop section https://www.laphroaig.com/gb/shop-gb.

THE PRODUCT I WANT ISN’T AVAILABLE. WHERE CAN I FIND OUT WHEN IT WILL BE?

Let us know what you were looking for https://www.laphroaig.com/gb/contact-us and we can tell you when it should be available again.

CAN I GET A REFUND ON MY ORDER?

Yes, we do offer returns and refunds; please refer to our Terms of Sale for details.

HOW MUCH DO I HAVE TO PAY FOR SHIPPING?

​Your shipping rate is calculated for you upon checkout.

 

FREQUENTLY ASKED QUESTIONS

 

1. GENERAL INFORMATION

BSQ UK Limited is the retail operator for the UK (AWRS #: XCAW00000113376).

Further company details can be found in the Terms of Sale.

 

2. ORDER & SHIPMENT FAQS

WHERE IS MY ORDER?

Once your order is out for delivery, we will send you a confirmation email which will include your shipment tracking number. If you have trouble or haven't received your products on time, you can contact our Customer Service Team at https://www.laphroaig.com/gb/contact-us.

 

WHEN CAN I EXPECT MY ORDER?

Deliveries take approximately 3-5 business days (with the exception of orders containing pre-sale products). We will notify you once your order has been dispatched and provide you with a tracking number that you can use to track the shipment. Our goal is always to provide the greatest level of customer service, however delivery times are estimated and it is possible for orders to experience delays. If you have any questions about your order, please email our Customer Service Team at https://www.laphroaig.com/gb/contact-us.

 

I’VE NOTICED A MISTAKE! CAN I CHANGE MY ORDER?

Please contact our Customer Service Team at https://www.laphroaig.com/gb/contact-us.

 

HOW CAN I PAY?

We accept all major UK debit and credit cards, PayPal, Google Pay, and Apple Pay.

 

CAN I ORDER ITEMS TO BE DELIVERED OUTSIDE THE UK?

If you are interested in having an order delivered outside of the UK, please visit our Germany site, or our Rest of World site, to see where our other operating countries are listed.

 

WHAT IF MY ORDER IS INCORRECT/DAMAGED ON DELIVERY?

If you find an issue with your order, please let our friendly Customer Service Team know as soon as possible. You can contact us at https://www.laphroaig.com/gb/contact-us.

 

I’M HAVING TROUBLE PLACING MY ORDER

If you are having trouble placing your order, please contact us at https://www.laphroaig.com/gb/contact-us.

 

CAN I PURCHASE WHISKY ACCESSORIES SEPARATELY ON LAPHROAIG.COM?

Yes. Please view our merchandise in the shop section https://www.laphroaig.com/gb/shop-gb.

 

THE PRODUCT I WANT ISN’T AVAILABLE. WHERE CAN I FIND OUT WHEN IT WILL BE?

Let us know what you were looking for https://www.laphroaig.com/gb/contact-us and we can tell you when it should be available again.

 

CAN I GET A REFUND ON MY ORDER?

Yes, we do offer returns and refunds; please refer to our Terms of Sale for details.

 

HOW MUCH DO I HAVE TO PAY FOR SHIPPING?

​Your shipping rate is calculated for you upon checkout.