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Terms of Use
LAST UPDATED: April 30, 2025
TERMS OF SALE
By placing and paying for your order through the Laphroaig.com website (https://www.laphroaig.com/en/contact-us) (“Website”) you have entered a contract with Suntory Global Spirits UK Ltd (Registration No. 15717822) (“we” or “us”) for the supply of whisky and whisky-related products (collectively the 'Product(s)'). It is important that you read these terms of sale (the "Terms of Sale") carefully before ordering any Products through the Website, as they govern our relationship with you in relation to your purchase. Please understand that if you do not accept these Terms of Sale, you will not be able to order any Product(s) through the Website.
You have other rights which are granted to you by law. These Terms of Sale do not affect your statutory rights.
WHO CAN PURCHASE FROM US?
To purchase Products and have your order fulfilled by us, you must be 18 years of age or over. We can only deliver Products to addresses within the United Kingdom. Age verification will be required on delivery: The Products cannot be sold to or consumed by persons under 18 years of age. A valid photo ID with date of birth may be required upon delivery to confirm the recipient is over the legal age.
HOW YOUR CONTRACT WITH US IS FORMED
Orders are processed via the Website in the following way: Once you are ready to make a purchase, proceed to checkout with your shopping cart. The Website asks for your payment details, which are processed on a secure server. After your payment has been processed, your order details including your postal address will be forwarded to our nominated fulfilment partner. We do not store any of your payment details. You are responsible for verifying the accuracy of your order before submitting it to us. If you have any problems with your order, you should contact us via email at https://www.laphroaig.com/en/contact-us. Our Customer Service Team will respond to you directly via email.
We will send you a confirmatory email to acknowledge that your order has been placed with information on the Product(s) that you have selected (“Confirmatory Email”). On receipt of your order, we will check to make sure we are able to fulfill your order. Where we accept your order, we will confirm such order by sending you a second email ("Dispatch Email") confirming your order and dispatch of the Product(s) to the delivery address you have requested. This is sent out automatically by us to the email address you register with. By sending you the Dispatch Email and thereby confirming and accepting your order, the contract (“Contract”) between us is formed. You should check both the Confirmatory Email and Dispatch Email for accuracy and let us know by email immediately if there are any errors. If there are any problems with your order which we wish to query, you will be contacted by our representative.
YOUR LEGAL RIGHT TO CHANGE YOUR MIND
For most of our Products you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.
When you can't change your mind. You can't change your mind about an order for:
Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
Products that are clearly personalised; and
Products which become mixed inseparably with other items after their delivery.
The deadline for changing your mind. If you change your mind about a Product you must let us know no later than 14 days after the day we deliver it. If your purchase is split into several deliveries over different days, the period runs from the day after the last delivery.
How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://www.laphroaig.com/en/contact-us.
You have to return your Product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost. You can send the Product using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the Products at all or within a reasonable time we won't refund you the price.
If We will refund you within 14 days of receiving it We will refund you by the method you used for payment. We don't charge a fee for the refund.
PRICE AND PAYMENT
Prices and delivery costs are liable to change at any time, but changes will not affect orders which have already been confirmed in the Dispatch Email. Prices are checked regularly. However, if there has been a pricing error when we receive your order, we will contact you and ask if you wish to proceed at the correct price. The prices for the Product(s) indicated on the Website and at checkout include all local taxes and duty applicable in the United Kingdom, which may be payable in respect of the Product(s) but excludes the delivery costs which will be automatically added to the total amount due when you view your items in your shopping basket. All payments must be made at the time of order of the Product(s) by you. Payment for all Product(s) must be by credit or debit card If we are unable to accept your order for any reason then we will, at our option, either reject your debit or credit card or refund any money paid by you in respect of that order. We will not dispatch the Product(s) until we receive payment in full. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. For payment by card, all credit and debit cardholders may be subject to authorisation and authentication. If the issuer of your payment card or our service provider refuses to or does not for any reason authorise or validate the payment, we will not be liable in these circumstances for any delay or non-delivery in respect of the Product(s) which you have ordered as a result.
DELIVERY, TITLE AND RISK
Deliveries within the United Kingdom can take approximately 3-5 business days. When your order is on the way, you will receive a notification from us, as well as a tracking number with which you can track your order. If you have any further questions, please contact our Customer Service Team at https://www.laphroaig.com/en/contact-us.
We cannot deliver to addresses outside of the United Kingdom.
Title and risk of the Product(s) pass to you upon delivery.
DAMAGED OR DEFECTIVE PRODUCT(S)
The normal statutory warranties apply in relation to your Products. This means they should be as described by us, fit for purpose and of satisfactory quality. We offer no guarantee or warranty for our Products beyond this.
You should inspect the Product(s) for defects or damage upon receipt. If you discover a defect or damage, you must notify us as soon as possible. Please note that we may require you to provide us with photographic evidence of the damaged Products. Without photographic proof of damage, we may be unable to deal with any claims you may have. If your Products are damaged or defective, we will either refund you or replace the damaged Products. We reserve the right to ask you to return the Product(s) to our customer service centre free of charge. Should you prefer a replacement of the Product(s), we will accommodate your request free of charge if reasonably practicable. If we ask you to return the Product(s) to us, we will reimburse you for the cost of returning the item. Nothing in this section affects your statutory rights.
PRODUCT INFORMATION
All statutory obligations and responsibilities of a seller in respect of the Product(s) for returns, breakages and late delivery rest with us. All free items are subject to availability and are subject to change without notification. All pictures of Products shown on the Website are for illustration purposes only.
LIMITATION OF LIABILITY
These Terms of Sale do not exclude our liability (if any) to you or affect your statutory rights. However, we do not compensate you for all losses caused by our Products.
Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control as long as we have taken the steps set out in the section below.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions.
Save in respect of any liability which cannot legally be limited, our total liability to you for all losses arising under or in connection with any Contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to what you paid for the Product and any other losses which are a direct and foreseeable consequence of our breach. All claims for loss of profit or indirect or consequential loss are wholly excluded.
We are not responsible for delays or failure to perform our contractual obligations, which arise for reasons beyond our reasonable control, for example: acts of God, governmental measures, war, fire, flood, explosion or civil commotion, failure of information technology or telecommunications services, failure of a third party (including failure to deliver data) and strike. In these circumstances we will contact you as soon as reasonably possible to let you know and do what we reasonably can to reduce the delay. As long as we do this, we are not obliged to compensate you but if the delay is likely to be substantial you can contact our Customer Service Team to end the Contract and receive a refund for Products you have paid for but not received.
OUR RIGHT TO REFUSE DELIVERY
We reserve the right to refuse delivery of the Products you have ordered if satisfactory proof of age is not provided or if profanity, including but not limited to indecent, offensive, hateful, inflammatory or sexually explicit comments, is used.
We may in our sole discretion limit or restrict the quantity or volume of any Product(s) which you purchase from us whether in one transaction or in any series of transactions over any specific time period. We will let you know, prior to you finalising your purchase, if any Product(s) are subject to restrictions on the quantity or volume you may purchase.
Products are sold for private use and consumption and not for commercial resale. In addition to our right to limit the quantity or volume of Products which you may purchase, we may also seek from you (as a condition of sale) assurances satisfactory to us (in our sole discretion) that you are not purchasing Products for commercial resale. We will be entitled to refuse delivery of any Products if we have reasonable grounds for believing that any breach of this condition is likely to occur.
OTHER INFORMATION OF WHICH YOU NEED TO BE AWARE
We may not keep a copy of these Terms of Sale and your order. We therefore recommend that you print out a copy for your own future reference. These Terms of Sale and any document expressly referred to in them constitute the entire agreement between us and you in relation to the subject matter of the Contract. The Contract and all communications between us and you will be in English.
The compilation, the existence, the design, the execution, the validity and all other aspects of these terms of sale or the provisions thereof are subject to the law of England. Wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
If any provision of these Terms of Sale is held to be invalid or unenforceable by a court, it will be severed from the remainder thereof, which will otherwise remain unaffected.
No delay or omission on our part in exercising any power, right or remedy under these Terms of Sale shall affect our rights, nor shall any individual or partial exercise of any such power, right or remedy preclude any other or further exercise of the same.
All notices you give to us must be in writing to the address given at the beginning of these Terms of Sale.
FINAL PROVISIONS
(1) Even if individual points are legally ineffective, the remaining parts of the contract remain binding.
(2) We use any personal data you give us as set out in our Privacy Notice: [https://www.suntoryglobalspirits.com/privacy-policy].
(3) You can only transfer the Contract to someone else if we agree to this. We may not agree.
(4) Nobody else has any rights under the Contract. This Contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
