CAN VOUCHERS BE PURCHASED WITH ANY PAYMENT METHOD OTHER THAN MEMBERSHIP POINTS?
Discount vouchers can only be purchased using membership points, they cannot be purchased in any other way or with currency. They must be purchased using points only and not a combination of points and currency. The vouchers can only be used for items purchased at the Webstore at Laphroaig.com.
WHAT IF I DON'T HAVE ENOUGH POINTS TO GET A VOUCHER?
Don't worry, you still won't lose your points. Although you will not be able to purchase the discount vouchers, you can still redeem your points for exclusive merchandising products until 30th August 2021. Further information will be sent to all Friends of Laphroaig in an email in the near future.
CAN I BUY MORE THAN ONE VOUCHER?
Yes, you can purchase as many different vouchers as you like as long as you have sufficient points to purchase them with. But you only can use one voucher per order.
CAN I SEND MY DISCOUNT TO A FRIEND?
Yes, but the discount voucher codes are for one-time use and once applied to an order, they cannot be re-applied to another order. You can gift the voucher to a friend, but you cannot share it.
WHERE CAN I FIND THE PRICE BEFORE & AFTER TAX?
It is important that you have selected the correct country to which your goods will be sent, as this will vary between country. You will be able to amend this on the product page of the item you are viewing at Laphroaig.com. You will be able to see the price of your item including and excluding VAT, and then again you will be shown the total price of your whole order including and excluding VAT if you select the shopping cart to review your whole combined order.
DO THE VOUCHERS HAVE AN EXPIRY DATE?
The voucher will not be redeemable after it’s expiry date, which is one calendar month after it was created. Friends may create voucher codes until August 30th 2021.
WHAT DOES “SUBJECT TO MINIMUM PURCHASE ORDER” MEAN?
Each voucher has a stipulation, which means the discount can only be applied to a total purchase above a certain amount. For example, if you purchase a voucher for £5 which is subject to a minimum purchase order of £25 (excluding VAT), you will need to have at least a combined value of £25 worth of items in your cart in order to become able to apply your discount code, and only one voucher can be applied per order.
HOW MUCH TIME WILL I HAVE TO SPEND MY VOUCHER ONCE IT HAS BEEN PURCHASED?
You will have one calendar month to spend your voucher from the date that it was created.
WHAT IF I REDEEMED THE POINTS BUT NEVER RECEIVED THE DISCOUNT CODE?
Once you have spent your points and created your voucher you’ll receive an email giving you the full details of your purchase. You will also be able to see your vouchers in the ‘My Coupons’ tab in the login area at Laphroaig.com. If you have not received this email please first check your junk inbox, and if you are still unable to find the details of your voucher please create a support ticket for us using the contact form at Laphroaig.com.
CAN I STILL EARN MEMBERSHIP POINTS?
No, this feature has been disabled since September 2020. Your leftover points will be used to place you in a new tiered system that will come in to effect in June 2021. Although we don’t have all the final details of the new programme currently, all Friends of Laphroaig will be sent an email in the near future to outline exactly what the benefits are of being in the different tiers of the new system. Further information about the new scheme can be seen here: https://www.laphroaig.com/en/faqs-program-changes