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CHAT-THREAD

Uliwolff

Login was impossible than worked after dozens of trys, all points are gone, personal data partly scrambled - I was so shocked and confused I had to pour me a Laddie first. When will this get back to normal, have my points restored and login back in working order?

Posted in fol on 11 Jan 2019
  • LaphroaigInfo

    2019-01-11 16:33:45

    Hi Uliwolff! During recent technical updates to our website, we were made aware that some users have experienced technical glitches with their points balance. However, these issues have now been resolved so you may wish to try logging in again and checking your balance - you should find that all your points have been restored. If you are still seeing the old balance, please try hitting the 'refresh' button on your browser, which should refresh the page and show you your current points total. If you are still having problems, please let us know by sending a direct message here including the following information about your account: • Your plot number • The email address registered to your account • Your username • A summary of your problem. Kindest regards, The Laphroaig Team

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